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Not much to go on there. Broadband and Wi-Fi are different. Broadband is the internet connection provided by your ISP (Sky), Wi-Fi is the wireless connection between your hub and devices. For broadband issues use this link to check if there are any problems locally that may identify a known fault which could be affecting multiple households ~https://www.sky.com/servicechecker (not that this won’t necessarily identify a fault that only affects your address).It’s always worth rechecking it as the Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so we tend to advise trying it again later.If there aren't any then try running the line test herehttps://www.sky.com/help/articles/broadband-diagnostic-startYou can also run the test via the MySky app on a mobile data connection.Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.If you’re still having problems you may need to report it to Sky. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working. 🔸Various hub lights; This link provides information about the coloured lights you may see on the various hubshttps://www.sky.com/help/articles/hub-lights-explained-start 🔸Red light on ONT?; See this link ~https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014 🔸Working from home?; Sky broadband discussed on here is a domestic service and whilst Sky allow customers working from home to use it, they won’t receive additional or quicker support.
| # | Наименование новости | Тональность | Информативность | Дата публикации |
|---|---|---|---|---|
| 1 | Re: Tv and WiFi not working | 0 | 5.34 | 25-10-2026 |
| 2 | Re: URGENT: Network Outage – Vulnerable Household with Disabled Child – Immediate Assistance Require | 0 | 6.83 | 25-10-2026 |
| 3 | Re: Connection keeps going | 0 | 13.96 | 25-10-2026 |
| 4 | Re: Rubbish Equipment and Support | 0 | 5.33 | 25-10-2026 |
| 5 | Re: Returning Customer | 0 | 7.7 | 22-09-2026 |
| 6 | New Sky broadband customer from yesterday but now the landline wont work. | 0 | 5.18 | 21-10-2026 |
| 7 | Re: Broadband goes off-line | 0 | 8.62 | 22-09-2026 |
| 8 | No Internet connection | 0 | 8.52 | 15-10-2026 |
| 9 | Sky router not working | 0 | 8.71 | 19-10-2026 |