@Zoe2410
When it next happens try running this line test:
https://www.sky.com/help/articles/broadband-diagnostic-start
| # | Наименование новости | Тональность | Информативность | Дата публикации |
|---|---|---|---|---|
| 1 | Re: Internet | 0 | 5 | 28-06-2026 |
| 2 | Re: Broadband not working | 0 | 7 | 28-06-2026 |
| 3 | Re: Tv and WiFi not working | 0 | 6.79 | 25-10-2026 |
| 4 | Re: Broadband down again! | 0 | 3 | 28-06-2026 |
| 5 | Re: Broadband goes off-line | 0 | 8.62 | 22-09-2026 |
| 6 | No Internet connection | 0 | 8.52 | 15-10-2026 |
| 7 | Internet stopped | 0 | 5.82 | 21-09-2026 |
| 8 | Sky Q minibox still not connecting. 3 week wait for an engineer! | 0 | 7.82 | 19-09-2026 |
| 9 | Re: Still recieving messages to return equipment when I have already returned it. | 0 | 7.4 | 25-10-2026 |
| 10 | Broadband activated but not provisioned/working? | 0 | 5.04 | 22-09-2026 |