A furious California family was refused a $1,400 refund for a Lake Tahoe Airbnb, despite their trip being disrupted by a blizzard. 

Hani Esmaeili, 41, of Martinez, and his family booked an Airbnb in Lake Tahoe in February, hoping to get there while it was snowing to enjoy the winter wonderland. 

Except, they never got the chance to, as roads were closed due to the blizzard, making it impossible for them to reach the rental house, they told ABC 7. 

When they reached out to their host, who was not identified, they were denied a refund and instead offered an early check-in. 

'I was like: "Uh-oh. That's not a good sign,"' he told the outlet. 

The host cited a no cancellation policy as their reason for not giving the family back the large chunk of change. 

'That's when we realized we were in trouble,' he said.  

For four days, he repeatedly reached out to Airbnb's customer service for help. When he eventually got through, the company reportedly told him they'd reach out to the host on his behalf. 

They returned with the same answer as the host: No refund. 

Esmaeili was convinced their predicament fell under the company's Major Disruptive Events Policy, where guests can receive a refund regardless of the cancellation policy during large-scale events. 

However, Airbnb told the Daily Mail that the family's trip did not fall under the policy because it was 'scheduled to end before any travel restrictions took effect.'

'And therefore, did not qualify for coverage under this policy,' it said. 

The policy had been activated for Tahoe at the time, the outlet said, but due to their February 20 departure date, they didn't qualify. 

'Seems like a blizzard closing down all major roadways to an Airbnb and an entire region. What is more disruptive than that? Like, a little confusing,' the father-of-one said. 

They spent the next four months disputing the claim, but relief only came after ABC 7 reached out to the company on their behalf. 

Only then were they issued a one-time courtesy refund of $1,400. 

'[It's] really frustrating. Hopefully this doesn't happen to other people,' Esmaeili said. 

However, the father is just happy to finally get a refund. 

'It's nice to not have $1,400 of your money lost for no good reason. I hope the net result is that they take a look at this policy, and I trust that they will,' he told ABC 7. 

The Daily Mail has reached out to the family for comment.