A widely used renting application platform has removed unlawful personal questions after Consumer Affairs Victoria identified it could lead to rental providers and agents breaking the law.

Under the law, rental providers and agents can only ask for the information set out in the standard form. This covers the details needed to confirm a renter’s identity and ability to pay rent.

The taskforce identified the issue while monitoring rental ads and the application forms linked to them. Reapit removed the optional additional questions from its platform after the taskforce raised concerns.

Consumer Affairs Victoria Director Nicole Rich said the taskforce had found the 2Apply platform’s optional questions could lead rental providers and agents into breaking the law by seeking information they are not allowed to ask for.

She said the taskforce works with industry to address emerging compliance issues early, alongside its enforcement and education work.

"In a tight rental market, renters may feel pressured to provide extra personal information if they think it improves their chances of securing a property," Rich said.

“We’re pleased Reapit Group acted quickly to remove these questions. That makes it easier for rental providers and agents to do the right thing and ensures renters don’t think they have to disclose unnecessary personal details.”

Rich said rental providers and agents who continue to ask unlawful questions could face further enforcement action.

Rental providers and agents face maximum penalties of over $62,700 for companies and over $12,500 for individuals if they request information from a rental applicant that is not in the standard application form.

The Renting Taskforce continues to work with industry to improve compliance with Victoria’s rental laws. In 2025, it worked with major real estate platforms Domain and REA Group to address unlawful rental bidding.

Renters can learn about their rights, and rental providers can check their obligations when applying for a property.