Re: No connection upstairs
Дата публикации: 22-06-2026 21:22:15
@AmyL87
I presume due to the fact you have posted this in the broadband section that this TV is connected to your wifi network, if so a poor signal can cause this.
A poor signal in certain rooms is something that comes up on here on a regular basis so try going through this to see if it helps:
https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices
If not and if you have Wi-Fi Max on your account then Sky will loan up to 3 pods as you can read about here:
https://www.sky.com/help/articles/sky-wifi-max
So you can either call them on 150 from a landline phone or a mobile that has a Sky sim in it or Select "No, I still need help" at the bottom on the above link.
