I am contacting you regarding a payment that was taken from my bank account today for my Sky Mobile bill. I had already paid my bill in advance before the bill payment date. However, the payment was taken again today by Direct Debit. My Sky account is now showing that this extra payment will be used towards my next bill. I do not want the extra payment to remain as credit on my account. I need this money back, so I would like to request a refund of the duplicate payment to my bank account as soon as possible. Please could you confirm that the refund has been requested and let me know when I can expect the money to reach my bank account? Thank you for your help. Kind regards, Subnampreet Singh
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