Paratransit is undergoing rapid change. Rising demand, workforce shortages, tighter budgets, and higher customer expectations are pushing agencies and service providers to rethink how they manage operations. At the same time, advances in artificial intelligence and automation are creating new opportunities to improve efficiency without sacrificing service quality.

In this edition of METROspectives, METRO Magazine’s Executive Editor Alex Roman spoke with John Hanlon, CEO and co-founder of AlphaRoute, about the evolving role of technology in demand-response transportation. Hanlon discusses how AI-powered tools are helping agencies optimize operations, support frontline staff, and enhance the rider experience as they prepare for the future of mobility.

Interview highlights:

• How AlphaRoute is using AI to improve scheduling, communication, and operational performance.
• The biggest challenges facing paratransit providers — and where technology can have the greatest impact.
• How Alphie is helping agencies make faster, more informed operational decisions.
• The trends and innovations that will shape paratransit and demand-response transportation over the next five years.

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