A visually impaired Beyonce fan was left in tears after she was treated in a 'dehumanizing' way at a recent Cowboy Carter show.

Esther Obigbesan revealed she was asked to give up her cane to access the VIP area at one of the singer's performances in London last month, despite having flagged her access needs to staff days beforehand.

Ahead of the June 10 show at the Tottenham Hotspur Stadium, Esther – who spent over $650 dollars on her VIP standing ticket - claimed that she had reached out to the providers of the VIP package to make them aware of her needs but never got a response.

On the day of the event, she was initially helped into the VIP check-in point and was handed her wristband and merch but was then stopped by security as she tried to access the pit.

Speaking to BBC Radio London's Eddie Nestor, she said: 'They just automatically started talking to the ladies that were with me being like, 'she can't go down there, she can't go down there.''

Although Esther claimed she explained to staff that her cane was a visual aid, she alleged that she was told that they were not permitted in the standing sections of the venue.

In the end, she was forced to hand over her cane so that she could enter the area.

'It was more my confidence and my independence… it felt dehumanizing,' she said.

Esther was met with further humiliation when she asked a security guard to help her locate the bathrooms.

'When I came out, they'd contacted the safety officer who was trying to relocate me,' she continued.

'They were saying it's not safe for me down there because people won't know I'm visually impaired – I said I could have my cane back.'

Esther was then moved to a seated area two levels above where she had originally been placed.

'It's a three-hour show but I barely remember any of it because I was crying so much,' she told the radio show.

A Tottenham Hotspur spokesperson apologized for the incident and refunded her ticket.

According to the BBC, they also said the experience 'fell far short' of its standards.

Many were outraged by Esther's story and voiced their support for her and fellow concertgoers with additional needs.

'How does this happen in 2025 when we're supposed to all know better when it comes to disability?' said one. 'This is outrageous.'

'What a terrible experience for this young woman,' another commented. 'That's an outrageous price for a ticket and to be tested with such disrespect is disheartening.'

Echoing a similar sentiment, a third agreed and said: 'Awful disability discrimination. You can hear the pain in her voice.'

Tottenham Hotspur Stadium, a 62,000-capacity venue, hosted all of Beyoncé shows on the British leg of her tour.

The tour, officially titled Cowboy Carter and the Rodeo Chitlin' Circuit Tour is in support of her album, Cowboy Carter.

The all-stadium tour, featuring 32 stadium shows in the U.S. and Europe, began on April 28 in California, and is scheduled to conclude on July 26 in Nevada.